Welcome to New Look Sales’ FAQ section! We’ve compiled answers to the most common questions about our stylish fashion offerings, shipping policies, and more. Can’t find what you’re looking for? Contact our friendly customer service team at [email protected].

About Our Products

1. What types of clothing does New Look Sales specialize in?
We offer a carefully curated selection of contemporary fashion essentials including dresses, knitwear, outerwear, swimwear, suits & tailoring, and complete wardrobe staples from tops to footwear. Our collection balances everyday comfort with special occasion style.
2. How would you describe the style of your clothing?
Our pieces embody effortless chic – think versatile separates that transition seamlessly from day to night, classic silhouettes with modern twists, and trend-conscious designs that don’t sacrifice comfort. Whether you’re refreshing basics or seeking standout pieces, we’ve got you covered.
3. What sizes do you carry?
We offer inclusive sizing across most categories, typically ranging from XS to XL (US sizes 2-14). Specific size charts are available on each product page to ensure the perfect fit for your body type.

Ordering & Account

1. How do I create an account?
Simply click “Register” at the top of our homepage. You’ll need to provide your email address, create a password, and enter basic shipping information. Having an account lets you track orders and save favorites!
2. I forgot my password. What should I do?
Click “Forgot Password” on the login page and enter your registered email address. We’ll send you a secure link to reset your password and regain access to your account.
3. Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion to you ASAP! If you need to make changes, email [email protected] within 1 hour of ordering with your order number. We’ll do our best to accommodate your request before shipment.

Payment Options

1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout. All payments are processed through encrypted systems for your protection.
2. Is it safe to enter my credit card information on your site?
Absolutely! We use industry-standard SSL encryption to protect all transactions. You’ll see the padlock icon in your browser confirming our secure connection. For added security, we never store your full credit card details on our servers.
3. Why was my payment declined?
Common reasons include insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. Double-check your details or try an alternate payment method. For persistent issues, contact your card issuer or our customer service.

Shipping & Delivery

1. What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
– Free Shipping: 15-25 business days via EMS (orders over $50)
All orders process within 1-2 business days before shipping.
2. Do you ship internationally?
Yes! We proudly ship worldwide except parts of Asia and some remote locations due to customs restrictions. International customers may be responsible for local duties/taxes upon delivery.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Click the tracking number to follow your package’s journey right to your doorstep!
4. What if my package is delayed?
While we provide estimated delivery windows, occasional delays can occur due to customs or carrier issues. If your package is significantly delayed, contact us at [email protected] and we’ll investigate immediately.

Returns & Exchanges

1. What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, with tags attached, and in original packaging. Some exclusions may apply.
2. How do I initiate a return?
Email [email protected] with your order number and item(s) you wish to return. We’ll provide a return authorization and instructions. Return shipping costs are the customer’s responsibility unless the item is faulty.
3. When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds are issued to your original payment method. Please allow additional time for your bank to post the credit.
4. Do you offer exchanges?
Currently, we process returns for refunds only. For a different size/color, simply place a new order after returning the original item. This ensures you get the freshest stock available!

Contact & Support

1. How can I contact customer service?
Our fashion-loving support team is available via email at [email protected]. We typically respond within 24 hours (excluding weekends/holidays).
2. What’s your business address?
New Look Sales
5526 Thalman Dr
Brentwood, US 37027
3. Do you have a physical store?
Currently, we operate exclusively online at newlooksdeals.com, allowing us to offer competitive prices and ship globally. This also means you can shop our latest styles 24/7 from anywhere!

Still have questions? We’re happy to help! Reach out anytime at [email protected]. Happy styling from the New Look Sales team!