Shipping Policy

At New Look Sales, we’re committed to making your contemporary fashion shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
• Free Shipping (on orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

International Shipping

We ship worldwide (excluding parts of Asia and some remote locations). International customers are responsible for any customs fees or import taxes.

Returns & Exchanges

We want you to love your New Look Sales fashion finds! If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Return Policy Details

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, and in original condition with all tags attached
• Proof of Purchase: Original receipt or order number required

How to Return or Exchange

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear New Look Sales Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:
– [Product Name] in [Size/Color], Quantity: [X]
– [Product Name] in [Size/Color], Quantity: [X]

Reason for return/exchange: [Please specify]

For exchanges, please specify your preferred replacement item:
– [Product Name] in [Size/Color], Quantity: [X]

I understand that I am responsible for return shipping costs unless the item is faulty.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

• Return authorization
• Return shipping instructions
• Return address: 5526 Thalman Dr, Brentwood, US 37027

Step 3: Ship Your Return

• Package items securely in original packaging if possible
• Include a copy of your receipt or order confirmation
• We recommend using a trackable shipping service

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 5 business days to your original payment method
• Exchanges: Shipped within 3-5 business days after receiving your return

Refund Details

• Timing: Refunds typically appear in your account within 5-10 business days after processing
• Amount: Original purchase price minus any shipping costs (unless return is due to our error)
• Original Shipping Costs: Non-refundable unless the return is due to a defective or incorrect item

Exchange Details

• Exchanges are subject to product availability
• Price differences will be charged/refunded as applicable
• Standard shipping rates apply for exchanged items

Faulty Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll cover return shipping costs and expedite your replacement.

International Returns

For our international customers:

• You are responsible for return shipping costs and any customs fees
• We recommend declaring the package as “Returned Goods” to avoid additional charges
• Refunds will be issued in USD and may be subject to currency fluctuations

Need Help?

Our fashion-focused customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

Thank you for choosing New Look Sales – where contemporary style meets customer satisfaction!